Privacy Policy
Last updated: April 2026
1. Data Controller
This privacy policy applies to data processing by:
Real Skin Art Cosmetics e.U.
Syuzanna Schenk
Schloßpark 50, 2325 Velm, Austria
Email: office@realskinart.at
Phone: +43 676 554 7751
2. Principles of Data Processing
We process personal data lawfully and in accordance with the EU General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG). We collect personal data only for specified, explicit, and legitimate purposes and do not process it in a manner incompatible with those purposes.
When you visit our website, send us an email, subscribe to our newsletter, or place an order, we collect and process certain personal data. The type, scope, and purpose of this processing are described below.
3. Data We Collect
3.1 Server Log Files
When you access our website, your browser automatically transmits certain data that is temporarily stored in log files: date and time, page accessed, IP address, referrer URL, data volume transferred, browser type and version, and your access provider. This data is processed on the basis of Article 6(1)(f) GDPR to ensure a smooth connection and system security.
3.2 Email Inquiries
When you contact us by email, we process your email address and message content to handle your inquiry. This data is deleted after the inquiry is resolved or after the applicable statutory retention period expires.
3.3 Newsletter
If you subscribe to our newsletter, we store your email address to send you information about products, offers, and skincare tips. You can unsubscribe at any time using the link provided in each email. Legal basis: your consent pursuant to Article 6(1)(a) GDPR.
3.4 Online Shop / Orders
When you place an order, we collect the data necessary for processing: name, email, shipping address, payment information, and order details. This data is processed to fulfill the purchase contract (Article 6(1)(b) GDPR) and retained as required by tax and commercial law.
4. Cookies and Analytics
Our website uses cookies — small text files stored on your device. Essential cookies are necessary for the website to function. Analytics cookies help us understand how visitors use our site.
You can configure your browser to refuse cookies or alert you when cookies are being sent. Please note that some parts of the website may not function properly without cookies.
5. Your Rights
Under the GDPR, you have the right to:
- Access — request information about your stored personal data
- Rectification — request correction of inaccurate data
- Erasure — request deletion of your data, subject to legal retention obligations
- Restriction — request restriction of processing in certain circumstances
- Data portability — receive your data in a structured, machine-readable format
- Objection — object to processing based on legitimate interests
- Withdraw consent — withdraw any previously given consent at any time
To exercise any of these rights, please contact us at <email/>.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Our website uses SSL/TLS encryption for all data transmission.
7. Third-Party Services
We may use third-party services for payment processing, shipping, and analytics. These providers process data only on our behalf and are contractually bound to comply with data protection regulations.
8. Changes to This Policy
We may update this privacy policy to reflect changes in our practices or applicable law. The current version is always available on this page.
9. Contact
If you have questions about this privacy policy or your personal data, please contact us:
office@realskinart.at
Real Skin Art Cosmetics e.U.
Schloßpark 50, 2325 Velm, Austria